Studio policies
 

Payment

Classes are paid in full in advance.
 

Cancellations

We all know that life is busy and unpredictable at times so we operate a 24 hour

cancellation policy for all bookings. All cancellations or changes should be communicated by

phone or email.
 

Late cancellations: Cancellations or changes made within 24 hours are considered late cancellations and you will be charged in full.
 

Early cancellations: Cancellations or changes made before 24 hours are considered early cancellations and are eligible for a full credit or refund.
 

Missed appointments or classes: or what we call ‘did not attends’ (DNAs), also result in a charge for the full cost of that appointment or class.
 

Arrival time

Please arrive 5 minutes before class or appointment. In the case of classes, for safety reasons, lateness of more than 10 minutes will result in a loss of access to session.
 

Waitlist

We operate a wait list for all classes so that when a class is full, you can book yourself onto the waitlist. If you put yourself on the waitlist you should plan to attend class. You can join the waitlist for any class up to 1 hour before the start time of class.
 

Class cancellation policy

Our classes are offered when there are 4 or more attendees for in studio classes. Classes which do not meet these minimum numbers, will be cancelled and you will be provided with 24 hours’ notice and a full refund.
 

Phones

We kindly ask that for your safety and security and out of respect for the instructor teaching, you keep your phone on silent. Unless in cases of emergency, please leave your phone with your belongings while attending your class or appointment.
 

Socks

For safety and hygiene, socks are required for all classes and appointments. Grip socks are encouraged. The wackier the better!
 

Lost Property

ALIVE Sports Massage and Pilates Clinic is not responsible for personal items.